Internal Auditing - Al Ain Rotana Hotel Essay Example | Topics and Well Written Essays - 1000 words

Internal Auditing - Al personal Rotana Hotel - Essay ExampleRotana hotel has managed to counter this risk by putting in place a fitted doorman to receive guests. It has also trained its provide on good interpersonal skills and speed reception.To match effective management of addressing of guests feedback, the hotel has to deal with the risk of poor service delivery to impatient customers when discourse a complaint as customers differ from each other. Rotana Hotel has formulated a policy on complaint handling that involves all employees receiving complaint handling training, complaints to be addressed by the first individual to handle it, the staff should have knowledge of how to satisfy a complaining guest, a complaint log to be keep in the front office and the general manager to be informed of all complaints.In regards, to ensuring economic enlisting, welfare, training and development process of the staff, the risks involved in check-in process without the staff taking worth y identifications mostly due to negligence or poor skilled in the check-in process and revelation inside information to outsiders which is dangerous and caused by irresponsibility of the staff. The hospital has managed to sponsor programs of proper selection and recruitment process, staff orientation and performance management so as to have reliable working mightiness to propel the scales of the hotel.The objective of maintaining adequate controls on room occupancy is affected by the risk of fork-like checking in the check-in process where a guest checks in and is not recorded in the formation due to default in management. The hospital introduced room control measures that will not enable checking in without full complete of the registration process, guests to be contacted prior to their departure and vacant room accounts to be closed. Discrepancies on rooms to be viewed twice a day and any differences between room occupancy and keep to be addressed.Establishing proper handling of